Last updated: 2026
Elysian Travels & Events (eTravels), located at Umeme Court, Railways HQ, Nairobi, Kenya, is committed to protecting your personal information and your right to privacy. This policy explains what information we collect, how we use it, and your rights regarding your data.
Information We Collect. When you use our website, submit an enquiry, or make a booking, we may collect personal information including your full name, email address, phone number, passport details (where required for bookings), travel preferences, payment information, and communications you send us. We also collect non-personal browsing data such as IP addresses, browser type, and pages visited through standard website analytics tools.
How We Use Your Information. We use your personal information to process bookings and payments, prepare and send travel quotes and vouchers, communicate with you regarding your booking or enquiry, send you relevant travel offers and updates (only where you have consented), improve our website and services, and comply with legal obligations. We do not use your information for any purpose beyond what is necessary to deliver our services to you.
Information Sharing. We share your personal information only with third-party suppliers directly involved in fulfilling your booking — including hotels, lodges, airlines, and transport providers — and only to the extent necessary to complete your travel arrangements. We do not sell, rent, or trade your personal information to any third party for marketing purposes. We may disclose your information where required by Kenyan law or a lawful government request.
Data Security. We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse.Â
Data Retention. We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Your Rights. You have the right to access the personal information we hold about you, request correction of inaccurate information, request deletion of your data where we have no legal obligation to retain it, withdraw consent to marketing communications at any time, and lodge a complaint with the relevant data protection authority. To exercise any of these rights contact us at info@etravels.co.ke.
Cookies. Our website uses cookies to improve your browsing experience, remember your preferences, and analyse website traffic. You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain parts of the website.
Marketing Communications. We will only send you promotional emails or travel deal notifications where you have explicitly opted in. You may unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us directly.
Third Party Links. Our website may contain links to third-party websites including partner hotels, airlines, and social media platforms. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies independently.
Changes to This Policy. We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes acceptance of the updated policy.
Contact Us. For any privacy-related questions or to exercise your data rights contact us at info@etravels.co.ke, +254 753 619 270, or visit us at Umeme Court, Railways HQ, Nairobi, Kenya.
